Returns & Exchanges
At ESR, we stand by the quality of our tech accessories and offer a hassle-free 30-day return policy for all products in original condition. Whether you have changed your mind or received a defective item, we are committed to ensuring your complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, including all manuals and accessories, to ensure the product is protected during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing